Who is Aaron Crawford? - Technical Support Specialist

Aaron CrawfordDetails
Full NameAaron Crawford
Current OccupationSenior Technical Support Specialist at Washington University in St. Louis
LocationCollinsville, Illinois, United States
EducationCertificate of Completion in Network Engineering from CALC Institute of Technology
CertificationsCompTIA A+ ce, Leadership Tips, Tactics and Advice, Learning DocuSign, Working with Upset Customers

Early Education and Entry into Retail

Aaron Crawford began his professional journey after completing his high school diploma at Cahokia High School, where he gained a foundation in general studies. His early career was marked by a series of roles in the retail sector, starting with American TV in O'Fallon, Illinois, where he worked as a Home Office Sales Associate from October 2007 to August 2011. American TV was known for its wide range of electronics and home office supplies, and during his tenure, Aaron honed his customer service skills and gained experience in computer hardware installations.

Advancing in Retail and Sales

Continuing in the retail industry, Aaron joined Dillards in Fairview Heights, Illinois, as a Sales Associate from September 2011 to August 2012. Dillards is a well-known American department store chain that offers a variety of merchandise. Here, Aaron further developed his ability to understand customer needs and provide solutions.

He then moved to h.h. gregg, an electronics and home appliances retailer, where he served as an Electronic Sales Associate from August 2012 to January 2013. His role involved recommending products and troubleshooting computer-related issues, which added to his technical expertise.

Transition to the Food Industry

Seeking new experiences, Aaron shifted to the food industry, working as a Produce Clerk at Dierbergs in Shiloh, Illinois, from May 2013 to January 2014. Dierbergs is a supermarket chain known for its quality products and customer service. Aaron's responsibilities included maintaining product freshness and providing outstanding customer service.

Stepping into Healthcare Services

In March 2014, Aaron transitioned to the healthcare sector, joining Express Scripts in Saint Louis, Missouri, as a Patient Services Coordinator. Express Scripts is a pharmacy benefit management organization that handles prescription drug programs. In this role, Aaron was responsible for managing patient inquiries and ensuring the timely delivery of medications, showcasing his ability to handle sensitive information and coordinate complex processes.

Building Technical Expertise

Aaron's interest in technology led him to Customer Direct in Saint Ann, Missouri, where he worked as a Technical Support Specialist from February to April 2016. Customer Direct provides call center solutions, and Aaron's role involved assisting customers with computer and internet connection issues, further solidifying his technical support skills.

Gaining Experience in Gaming Retail

From July 2015 to January 2017, Aaron worked at GameStop in Saint Peters, Missouri, as a Game Advisor. GameStop is a well-known retailer for video games and gaming systems. His responsibilities included system examinations, sales, and providing exceptional customer service, which allowed him to combine his technical knowledge with his passion for gaming.

Specializing in IT Support

Aaron's career took a significant turn when he joined Goedeker's, a home appliances and furniture retailer in Ballwin, Missouri, as an IT Specialist from February 2017 to December 2021. At Goedeker's, he was responsible for various IT-related tasks, contributing to the smooth operation of the company's technological infrastructure.

Current Role at Washington University

Since July 2019, Aaron has been serving as a Senior Technical Support Specialist at Washington University in St. Louis, a prestigious institution known for its research and academic excellence. In this role, Aaron applies his extensive experience in technical support to assist the university community, ensuring the reliability and efficiency of their IT systems.

Continuing Education and Certifications

Aaron has continually invested in his education and professional development. He completed a Certificate of Completion in Network Engineering from CALC Institute of Technology, enhancing his technical skills. Additionally, he has earned several certifications, including CompTIA A+ ce and LinkedIn courses on leadership, DocuSign, and working with upset customers, demonstrating his commitment to excellence in his field.